Covid-19 Notice to all our guests -please read.
We will be ready and prepared to help keep everyone safe..
We are re-opening from 4th July 2020 and will be following Government and Public Health England guidelines and all health and safety advice.
We have undertaken a risk assessment to ensure both the safety of our guests and ourselves. Cleanliness and hygiene will be our number one priority, with robust cleaning regimes in the bedrooms, bathrooms and all common areas in the hotel. All cleaning materials will be a minimum of BSEN1276 standard or as specified by the above authorities.
Due to the additional time needed for deep cleaning we are unable to be flexible with our check in and check out times. Therefore, check in between 16.00 and 18.00 and check out at 10.00 must be adhered to. If you do find you are going to arrive later than 18.00 please let us know so that we are aware of where everyone is.
We will be running 3 hand sanitisation stations. One just inside the front door for guests to use upon arrival and when they leave the property there will be one near the exit in the dining room; one in the hallway plus one on the table on the second floor landing which should be used by the guests on that landing or guests on the top floor on their way up or down.
There will be safety signage reminders in the common areas, bedrooms and bathrooms for hand sanitisation, social distancing and washing hands.
Sanitised Soap amenities will still be provided in the rooms. Unfortunately we have had to remove items such as cushions, throws, boxes of tissues, curtain tiebacks, cotton wool etc. .
Please let us know if you have any special dietary requirements in advance.
Breakfast service will be arranged so that social distancing can be maintained whilst still providing our great breakfast.
In the event of good weather, breakfast can be served outside where our large garden provides more than adequate space to accommodate social distancing.
A one way flow will be introduced inside the house and guests are asked to keep left in the hallways and give way to those coming up the stairs on the landings to avoid "log jams".
We will be there to guide you to the dining room or out on to the patio if the weather is good and you would prefer to sit outside.
This is all new to us too so we ask that you be patient if breakfast service is a little slower than normal. We have increased the menu to include items that would normally be on the buffet service, but hopefully breakfast will be as enjoyable as ever.
Whilst you are out and about we will maintain thorough cleaning procedures, liaising with guests upon arrival as to the frequency required.
Guidance will be provided in the guest hand book, in your room - we are trying not to make it too much like boarding school.
Although we have had to reduce or withdraw some of our amenities , we will endeavour to make your stay with us as enjoyable as possible. Please contact us if you have any concerns or need more information about our procedures. We are here to help you as much as we can.
IF YOU ARE SHOWING ANY SYMPTOMS OF COVID-19 SUCH AS A CONTINUOUS COUGH, HIGH TEMPERATURE, LOSS OF TASTE OR SMELL WE ASK YOU NOT COME TO US. WE WILL HAPPILY DO OUR BEST TO ACCOMMODATE YOU WITH ALTERNATIVE DATES. THERE WILL BE NO CANCELLATION CHARGE BUT WE DO ASK THAT YOU LET US KNOW YOU ARE UNABLE TO TAKE UP YOUR RESERVATION BECAUSE YOU ARE SELF ISOLATING.
Our phone number is 01271 863955 and our email is firstname.lastname@example.org The phone has voicemail and the emails will be picked up on a daily basis
For those bookings made via an online travel agent, (OTA), such as Booking.Com please cancel or modify your booking dates with them direct.
We look forward to your visit
Lorinda, Paul and Jade.
Have your questions answered quickly and efficiently by contacting us using any of the following methods.
Tel: 01271 863955
The Darnley Hotel
3 Belmont Road